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Shipping Policy

Processing & Shipping

We strive to give our customers an easy & seamless experience when shopping for their fitness and wellness needs. If you have any questions about your order, we do our best to respond to any inquiry within 24 hours. Visit the Contact Us page for more information.

DELIVERY TIME FRAME

Wondering what to expect after you place your order? We have broken down the process to give you insight into your order. 

Processing - Processing time encompasses order verification, quality check, and packaging. We stock some of our products within our domestic warehouse, but not all. Shipping - The products that we have stocked domestically are shipped via USPS and the total processing and shipping time for those products is about 5-10 business days. The remaining products are shipped via e-packet service. E-packet is one of the fastest and most reliable international shipping services. Processing and shipping time for these products may take up to 2-4 weeks. To determine the processing and shipping time for a specific product, please see the bottom of the product description page of that particular product. 

FREQUENTLY ASKED QUESTIONS:

WHEN WILL MY ORDER SHIP?

Shipping times kick in when your item(s) have left our distribution centre. Please allow for 2-4 business days for processing at our distribution centre before your order is shipped

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 1-3 weeks for your order to arrive to the USA (varies from product to product). Other countries can take an estimated 2-4 weeks (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

WHAT DO I DO IF MY TRACKING SAYS MY ORDER HAS BEEN DELIVERED AND I HAVE NOT RECEIVED MY PACKAGE?

Oh no! Please CONTACT US within 30 days of the delivery date so we can investigate further.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.